Find answers to common questions about our jewelry, shipping, returns, and more. If you can't find what you're looking for, please contact us.
We use only the highest quality materials including 14K and 18K gold, sterling silver, platinum, and genuine gemstones. All our diamonds are conflict-free and certified by reputable gemological laboratories.
We provide a detailed sizing guide on each product page. For rings, you can measure your finger with our printable ring sizer or visit any local jeweler for professional sizing. If you're between sizes, we recommend sizing up.
We offer a 30-day return policy for most items. Items must be in their original condition with all tags and packaging. Custom or engraved items cannot be returned. Please contact our customer service to initiate a return.
Yes, we ship worldwide. Shipping costs and delivery times vary by destination. All international shipments may be subject to customs fees and import taxes which are the responsibility of the customer.
To maintain your jewelry's beauty:
Remove jewelry before swimming, showering, or applying cosmetics
Store pieces separately in soft pouches to prevent scratching
Clean with a soft, lint-free cloth
Avoid exposure to harsh chemicals and extreme temperatures
Yes, we offer custom design services and engraving on select pieces. Custom orders typically take 2-4 weeks to complete. Engraving options include initials, names, dates, or short messages (up to 20 characters). Contact our design team for more information.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and bank transfers for orders over $5,000. We also offer financing options through our partners.
All our jewelry comes with a certificate of authenticity and proper hallmarks. Precious metals are stamped with their purity (e.g., 14K, 18K, 925 for silver). Diamonds and gemstones over 0.5 carats include grading reports from GIA, IGI, or other reputable laboratories.
Still have questions?
We're happy to help! Contact our customer service team for personalized assistance.